Deliveries and returns teacup

Coronavirus Update

Be assured that we are operating safely and working as fast as we can. Thank you for your patience.
If you need to get in touch, please email orders@bevdirect.co.uk

Deliveries

Northern Ireland customers please email orders@bevdirect.co.uk  to place your order

We offer free delivery on all orders to UK mainland. We use a mixture of Royal Mail and couriers for your delivery depending on the items size and weight. 

Returns

Whilst every effort is made to describe the goods as accurately as possible we understand that sometimes 'it is not what you thought it was'. In these circumstances a refund will be made on all returned ‘sealed’ goods that are within 2 months of their Best Before date, providing we are notified of the problem within 24 hours of delivery and the products are returned to us within 7 days. We will deduct a 20% re-stocking fee and our carriage cost from the total refund amount. It is the customer’s responsibility to pay for the carriage of the goods being returned and we recommend that a certificate of posting is obtained from the carrier.

Goods that are returned to us within 7 days of delivery and we consider to be faulty will be replaced or refunded in full.

Cancellations

Orders cancelled before 3 pm on the day of dispatch will be refunded in full.

Items for Return

If items are delivered in error by Bev Direct, please do not open them but notify us as soon as possible and return items within 7 days. Items that have been opened cannot be returned due to food hygiene reasons. We will reimburse any carriage costs incurred by you for returning goods sent to you in error.

If you have ordered the wrong item, please leave the box intact and contact us within 24 hours of delivery to discuss your options.

If you have a faulty or missing product, please contact us within 24 hours of delivery. Any faulty product must be returned within 7 days to qualify for a refund or replacement. The carriage costs of returning the faulty goods will be reimbursed in full providing these conditions are met. A missing product will either be replaced or the cost reimbursed.

When returning products to us we recommend that a certificate of posting is obtained from the carrier as proof of dispatch.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.